Zappos

About

Zappos is an American online retailer specializing in shoes, clothing, and accessories. Founded in 1999 by Nick Swinmurn, the company initially launched as Shoesite.com before changing its name to Zappos, derived from the Spanish word "zapatos," meaning shoes. Over the years, Zappos has become renowned for its exceptional customer service and wide product selection. It offers free shipping, a 365-day return policy, and 24/7 customer support, which has helped build a loyal customer base. Zappos was acquired by Amazon in 2009 for $1.2 billion, yet it continues to operate independently, maintaining its unique company culture. The company emphasizes core values such as delivering exceptional service and fostering a positive work environment. Zappos has expanded its offerings beyond shoes to include clothing and accessories, making it a one-stop shop for fashion-conscious consumers. Its commitment to customer satisfaction and employee happiness has positioned Zappos as a leader in the e-commerce industry.