Best solution providers for contact centers in Madrid

Atento is one of the largest global providers of customer relationship management and business process outsourcing services. Its international position and presence in Madrid since 1999 make it a relevant option for companies seeking a provider with extensive scale and experience.

Konecta is a multinational with a consolidated track record since 1999 in business process outsourcing and contact centers. Its exponential growth and ability to take on its clients' business make it a key player in the Madrid market.

Zendesk is mentioned in CX trends in Madrid for 2026, indicating its market relevance. It offers solutions for faster, smarter, and more personalized customer service, leveraging contextual intelligence.

Genesys is a global leader in CCaaS, and its active presence at events in Madrid in 2026, focusing on AI and the cloud, demonstrates its relevance and commitment to the Spanish market and current customer experience trends.

Sprinklr, with its CX Connect 2025 event in Madrid, focuses on AI and channel unification for an improved customer experience. Its Unified-CXM platform is a cutting-edge solution for companies in Madrid looking to innovate in CX.

Mi-Secretaria.com Call Center offers comprehensive management solutions, including call filtering and agenda management, with a team of virtual assistants. It is ideal for companies looking to outsource administrative functions with efficiency and personalized attention.

MarKam Solutions is a versatile outsourcing provider in Madrid, specializing in technical support, sales, and customer service. Its clients praise its professional management and ability to meet budgets, with over 90% positive feedback.

Q2BSTUDIO is a leading provider in Madrid for automated customer service solutions, noted for its expertise in artificial intelligence and cybersecurity. Its focus on innovation and exceptional support is crucial for digital transformation in 2026.

AlcaláBC is a medium-sized company in Madrid, specializing in call center services and back office outsourcing. Its local and specialized approach makes it a solid option for companies looking for dedicated solutions in the capital.

Founded in 2020, Digiltea is a modern company offering telephone answering services, call center, and back office outsourcing. Its solutions are adapted to the latest market trends, making it a fresh and efficient option in Madrid.

With a track record since 1993, Cosmos Call Center has evolved to offer an omnichannel service, combining experience with adaptation to new technologies. Its focus on omnichannel makes it relevant to the current needs of the Madrid market.

Since 2007, Call Center Madrid has been dedicated to enhancing the value of customer contact across all communication channels. Its success is measured by customer satisfaction, making it a relevant provider for companies in Madrid.

Attel is a specialist in Comprehensive Customer Management with over 20 years of experience in Madrid. It offers an integrated approach to connect, understand, and communicate value propositions within a digital ecosystem, adapting to current needs.

Yo atiendo TLMK combines over a decade of experience with advanced technology and bilingual service. Its proprietary application for real-time campaign monitoring and high satisfaction rate make it a prominent option in Madrid.

Grupo Unísono is a call center services provider based in Madrid, offering answering services. It is a local and consolidated option for companies looking to outsource their telephone support operations in the capital.

RAINBOW COMUNICACIONES S.L. specializes in BI & big data systems consulting and integration, in addition to Call Center services. Its combination of call center services with data expertise is valuable for smarter, information-driven solutions.

Evolutio helps organizations in Madrid transform their Contact Center into an efficient omnichannel ecosystem through cloud adoption. Its focus on AI, real-time analytics, and automation is key for the market in 2026.

NGNCloudComm offers a comprehensive cloud platform (CCaaS) with advanced AI features such as dial prediction and real-time translation. Its CCaaS model and AI integration make it a very current and scalable solution for contact centers in Madrid.

Net2Phone provides an omnichannel contact center solution that allows customers to interact across multiple interconnected channels. Its focus on integrated data, automation, and chatbots is crucial for personalized and consistent service, increasing customer satisfaction.