Discover the airlines with the best customer service for baggage issues. This ranking analyzes how airlines handle claims for damaged, delayed, or lost luggage, as well as reimbursement processes. It's an essential guide for travelers seeking peace of mind and efficient service in case of baggage problems. Evaluate responsiveness, ease of filing claims, and overall customer satisfaction.
Southwest Airlines implemented changes to its checked baggage policy in 2026, offering one free bag to A-List members and other select customers. This policy, though modified, remains a key aspect of its customer service, particularly for those with elite status. The airline aims to maintain a balanced passenger experience despite new baggage fees.
Committed to delivering belongings safely and swiftly
Qatar Airways strives to provide efficient baggage services, committing to deliver delayed or misplaced bags within 30 hours. Despite some negative feedback, the airline has implemented processes to manage baggage issues and improve the customer experience in this regard. Its commitment to resolving baggage incidents demonstrates a focus on customer care.
Delta Air Lines provides robust customer service for baggage management, including on-site airport service offices for real-time damage reporting and an online claim system. The airline has improved its baggage transfer success rates by as much as 20% through the implementation of a new AI system. Passengers can report damaged bags within 6 hours for domestic flights and 7 days for international, and delayed baggage within two hours of flight completion.
Certified as a 5-Star Airline for staff service
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Singapore Airlines provides multiple baggage assistance channels, including an online tracking service and the option to lodge delayed baggage reports. It offers 24/7 customer support for urgent queries and a premium home baggage collection and delivery service with Airportr, ensuring a stress-free experience.
Easygoing with luggage weight, especially carry-on in Business class
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Cathay Pacific has demonstrated efficient baggage handling, with timely arrival procedures and baggage delivery. Users have reported positive experiences with quick baggage arrival on previous flights, highlighting its capability in managing this crucial aspect of customer service.
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Offers assistance with baggage questions
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British Airways provides a clear process for handling delayed, lost, or damaged baggage, with accessible information on how to file claims and applicable deadlines. The airline aims to resolve most delayed baggage cases within three days, offering compensation for essential items needed during the wait.
Named Best Airline in North America by Skytrax 8 times
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Air Canada provides a clear and efficient process for managing delayed, damaged, or lost baggage, including refunds for checked baggage fees. The airline offers multiple contact channels, such as its Central Baggage Office and the WorldTracer system, making it easier for customers to track and claim their belongings with defined deadlines for reporting.
Luggage arrived safely without damage or delay
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Japan Airlines is known for its excellent customer service, which extends to baggage handling. The airline carefully manages checked baggage and provides detailed information on allowances and restrictions, simplifying the process for passengers. Its staff is attentive and responds quickly to inquiries, ensuring passengers feel comfortable and assisted with any baggage-related issues.
customer service is very kind
Air New Zealand provides clear and detailed guidelines regarding baggage allowance, including weight and dimension limits for both carry-on and checked luggage, which helps passengers prepare. Furthermore, the airline offers options for additional baggage and manages excess weight charges, providing flexibility for travelers with specific needs.
Offers 24/7 customer support
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Latam Airlines Group provides multiple customer service channels for baggage issues, including an exclusive WhatsApp® number and direct phone lines, facilitating communication. The airline establishes clear policies regarding baggage weight and dimensions, as well as procedures for damage, loss, or delay cases, offering transparency and support to passengers.
24/7 support for baggage inquiries
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Copa Airlines provides clear baggage policies and discounted prepayment options, simplifying baggage management for passengers. Its system allows luggage to be transferred directly to the final destination on connecting flights, minimizing the need for retrieval during transit.
Crew members were friendly, attentive, and professional
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WestJet provides a clear compensation policy for delayed baggage, offering up to 100 CAD/USD for the first 48 hours and up to 1,519 SDRs if baggage is lost or damaged. The airline also maintains a flight completion rate above 98%, contributing to greater reliability in baggage delivery.
Our methodology for ranking airline customer service in relation to baggage is based on a combination of publicly available data and user experience. We aim to provide a transparent and useful overview for travelers.