Mejores plataformas de inteligencia artificial para compras

Discover the most innovative artificial intelligence platforms designed to revolutionize your shopping experience. These tools use advanced algorithms to compare prices, analyze products, summarize reviews, and offer personalized recommendations. They are ideal for consumers looking to optimize their purchasing decisions, find the best deals, and save time product searching. Explore solutions ranging from smart shopping assistants to AI-powered price comparison tools, transforming how you interact with e-commerce.

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  1. 1

    JAGGAER

    121 Global Votes
    • Empowers procurement to cut costs

      (+4)

    JAGGAER provides a comprehensive AI-powered procurement platform that automates and optimizes the entire source-to-pay cycle. Its artificial intelligence and machine learning capabilities transform spend data into actionable insights, enabling organizations to make smarter decisions and achieve significant cost savings. The platform integrates key modules like AI-powered contract management and request orchestration, enhancing efficiency and reducing risks across the supply chain.

  2. 2

    Zendesk

    40 Global Votes
    • Delivers unified, personalized support

      (+4)

    Zendesk AI powers customer service with autonomous AI agents that resolve complex inquiries across chat, email, and voice, automating high-volume retail requests. Its ability to connect to existing policies and systems helps shoppers track orders and modernizes the customer experience in retail.

  3. 3

    HubSpot

    39 Global Votes
    • Helps marketing, sales, and customer service teams grow faster

      (+4)

    HubSpot integrates a wide range of artificial intelligence tools, such as Data Agent and AI assistants, which optimize account identification, market research, and personalized shopping experiences. It enables businesses to automate content creation, from sales emails to blog articles, and utilize chatbots for 24/7 interactions, significantly enhancing the purchasing cycle.

  4. 4

    Drift

    15 Global Votes
    • Engages visitors with real-time personalized conversations

      (+4)

    Drift provides an AI chat agent that engages visitors with real-time personalized conversations, delivering an improved buyer experience. Its ability to qualify leads and automate meeting bookings makes it a powerful tool for optimizing sales in e-commerce.

  5. 5

    eDesk

    9 Global Votes
    • Unifies customer support, order data, and channels

      (+4)

    eDesk optimizes e-commerce customer service by automating up to 65% of inquiries, freeing up time for business growth. Its AI leverages machine learning and predictive analytics to deliver fast, personalized answers, significantly enhancing the shopping experience.

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  7. 6

    LivePerson

    9 Global Votes
    • Engages with connected experiences and personalization at scale

      (+4)

    LivePerson provides a conversational AI platform that drives e-commerce by delivering personalized experiences and automation at scale. It empowers brands to instantly understand and respond to customers, resulting in increased revenue and reduced cart abandonment. The platform facilitates real-time management of order queries, returns, and product recommendations, significantly enhancing customer satisfaction.

  8. 7

    Shopify

    2 Global Votes
    • Enables native commerce at scale across major AI channels

      (+4)

    Shopify Magic provides a suite of free AI tools integrated directly into the e-commerce platform, facilitating task automation and customer experience optimization. Its capabilities include content generation, review summaries, and spending projections, enabling merchants to enhance efficiency and customer service.

  9. 8

    LiveChat

    0 Global Votes
    • Best AI live chat software for business

      (+3)

    LiveChat is an AI-powered live chat and messaging platform that helps businesses boost conversions and order value through real-time conversations. It enables e-commerce brands to turn shopper interactions into revenue and support resolution, providing instant answers and 24/7 assistance.

  10. 9

    SAP CX AI Toolkit

    0 Global Votes
    • Helps understand customers better

      (+4)

    The SAP CX AI Toolkit provides advanced AI capabilities to transform the online shopping experience, including an AI shopping assistant that offers personalized recommendations. It enables businesses to enrich product data and enhance product discovery, embedding AI-driven decision-making directly into SAP Commerce Cloud.

Frequently asked questions

This ranking evaluates artificial intelligence platforms that enhance the shopping experience, from personal assistants and product recommendations to procurement automation and supplier management solutions.
The results should be interpreted as a guide to the most prominent AI platforms in the shopping domain, considering their ability to offer personalization, efficiency, and new functionalities. Each platform has its specific strengths.
Yes, we value our community's contributions. Users can suggest AI shopping platforms they deem relevant and that meet the selection criteria to be included in future ranking updates.

How we built this ranking and what to consider when choosing

Our ranking of the best artificial intelligence platforms for shopping is based on a comprehensive analysis of their functionalities, impact on user experience, and the efficiency they bring to purchasing and procurement processes. We evaluate how these tools transform the way consumers and businesses interact with commerce.

  • We consider platforms that offer innovative solutions, such as personal shopping assistants, smart product recommendations, and AI-powered price comparison tools.
  • The ability of tools to optimize personalization and onsite conversion, enhance customer support, and automate content creation is highly valued.
  • We also include AI solutions for procurement management, enabling smarter and faster decisions, improving supplier management, and mitigating risks.
  • Relevance for different types of users, from individual shoppers to large enterprises with complex procurement systems, is a key factor.
  • The platform must use artificial intelligence to directly enhance the shopping experience or procurement processes.
  • Solutions that offer advanced personalization, such as product recommendations based on user preferences or purchase history, are prioritized.
  • Tools that demonstrate significant improvements in efficiency, whether through task automation, price comparison, or optimization of supplier management, are valued.
  • The platform must be accessible and relevant to a broad audience, including both individual consumers and businesses looking to optimize their purchasing operations.